Refund policy

OUR 30-DAY FAIR RETURN PROMISE

Effective date: August 13, 2026

Shopping online should not feel like a gamble. ISAAC STRATOSYS SOFTWARE LLC created this return promise to explain, in straightforward language, what happens when a product is not right for you.

This policy covers eligible purchases made at isaacstratosys.shop and delivered within the United States.

YOUR 30-DAY DECISION PERIOD

You have 30 calendar days from the recorded delivery date to contact us and request a return.

Starting a return requires prior approval. Send your request to service@isaacstratosys.shop and include:

  • Your order number;

  • The name of the product;

  • The reason you would like to return it; and

  • Photographs when the product is damaged, defective, incomplete, or incorrect.

We will review the request and send the correct return destination and instructions. Please do not mail an item to an address found elsewhere on our website without receiving return authorization from us.

WHAT A RETURNABLE PRODUCT LOOKS LIKE

Unless the product arrived damaged or defective, it must come back:

  • Unused, unworn, unwashed, and unaltered;

  • With its original labels, packaging, accessories, and instructions;

  • Free from stains, odors, damage, hair, or signs of use; and

  • In a condition that allows it to be inspected and offered for sale again.

We may reduce or refuse a refund if a returned product is incomplete, used, damaged after delivery, or materially different from the condition in which it was supplied.

HYGIENE-SENSITIVE PRODUCTS

Some of our products are worn close to the face or skin. For customer safety, opened or used face coverings, masks, personal-wear products, and other hygiene-sensitive goods cannot be returned simply because the customer changed their mind.

This restriction does not remove your right to contact us about a product that arrived damaged, defective, or different from what you ordered.

FINAL-SALE AND SPECIAL ITEMS

The following are not normally eligible for preference-based returns:

  • Personalized or custom-made products;

  • Gift cards;

  • Products clearly identified as “Final Sale” before checkout; and

  • Products damaged through misuse, modification, incorrect washing, improper storage, or ordinary wear.

WHEN WE MADE THE MISTAKE

If we supplied the wrong item, left something out, or delivered a product that was damaged or defective on arrival, contact us promptly.

Keep the product, shipping carton, packaging, and label until we finish reviewing the claim. When the claim is approved, we will provide an appropriate solution, such as a replacement, refund, or prepaid return arrangement.

WHEN YOU CHANGE YOUR MIND

For a change-of-mind return, the original shipping charge is not refunded. If the item is damaged, defective, or incorrect because of our error, we will refund the original shipping charge when that charge was paid.

Use a trackable shipping method and keep the receipt. We cannot accept responsibility for an unauthorized return or a returned parcel that does not reach the approved return location.

REFUND PATH

Once an authorized return arrives, we inspect it and email you with the result.

Approved refunds are sent back to the original payment method. We normally initiate the refund within 10 business days after approval. Banks and card issuers may take additional time to display the credit.

Original delivery charges are not refunded for preference-based returns. If the return resulted from our confirmed error, we will refund or otherwise address the applicable delivery charge as required.

If 15 business days have passed since receiving our refund-approval email, contact service@isaacstratosys.shop.

EXCHANGES

We do not reserve replacement inventory during a return. If you want a different color, size, or product, the clearest approach is to request a return and place a separate new order.

CANCELLATION REQUESTS

If you need to cancel or correct an order, email us immediately. We will try to help, but an order cannot always be changed after fulfillment begins.

When an order has already shipped, the regular return process applies.

YOUR NON-WAIVABLE RIGHTS

This policy does not take away any consumer right or remedy that cannot lawfully be limited.

RETURN SUPPORT

Business Name:ISAAC STRATOSYS SOFTWARE LLC

Address:300 South 4th Street, Paducah, Kentucky 42001

Email: service@isaacstratosys.shop

Website: https://isaacstratosys.shop

Hours:Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
Saturday–Sunday: Closed