Privacy policy

HOW WE HANDLE YOUR INFORMATION

Effective date: August 13, 2026

This notice explains how ISAAC STRATOSYS SOFTWARE LLC handles personal information when you visit isaacstratosys.shop, place an order, create an account, contact our team, or otherwise interact with our online store.

In this notice, “we,” “our,” and “us” mean ISAAC STRATOSYS SOFTWARE LLC. “You” means a visitor, customer, or other person interacting with the store.

THE INFORMATION THAT ENTERS OUR STORE

The information we receive depends on what you do. It may include:

  • Your name, email address, telephone number, and delivery or billing address;

  • Products viewed, placed in a cart, ordered, returned, or reviewed;

  • Account details and saved preferences;

  • Order numbers, payment status, delivery records, and customer-service messages;

  • Device, browser, IP address, cookie, and website-interaction information;

  • Marketing preferences and engagement with store communications; and

  • Any details you choose to send through a form, email, review, or support request.

Payment-card transactions are handled through Shopify and authorized payment providers. We generally do not directly receive or store your complete card number.

WHY WE USE THIS INFORMATION

We use information to keep the store functioning and to provide the service a customer requests. This can include:

  • Confirming, processing, and delivering orders;

  • Collecting payment and processing refunds;

  • Providing order updates and customer support;

  • Recognizing returning customers and maintaining accounts;

  • Detecting fraud, account misuse, and security threats;

  • Measuring and improving store performance;

  • Personalizing content or advertising where permitted;

  • Sending optional marketing communications;

  • Preserving business, accounting, and transaction records; and

  • Meeting legal, regulatory, tax, and contractual obligations.

WHO HELPS US OPERATE THE STORE

We rely on carefully selected service providers to perform functions we cannot reasonably perform alone. Information may therefore be provided to:

  • Shopify, our ecommerce platform provider;

  • Payment processors and financial institutions;

  • Warehouses, suppliers, fulfillment partners, and delivery carriers;

  • Website, analytics, email, advertising, security, and support providers;

  • Accountants, lawyers, insurers, and professional advisers;

  • Government bodies when disclosure is legally required; and

  • A successor or transaction participant if our business is reorganized, financed, transferred, or sold.

These disclosures are limited to legitimate operational, legal, or customer-requested purposes.

COOKIES: THE STORE’S SHORT-TERM MEMORY

Cookies and similar technologies help the store remember selections, keep carts working, understand performance, prevent fraud, and measure advertising.

You can manage cookies through your browser and any privacy controls presented on the Site. Blocking essential cookies may prevent checkout, account, or cart features from working correctly.

ADVERTISING AND STATE PRIVACY DEFINITIONS

We do not offer customers’ personal information for sale in exchange for money.

Some U.S. state laws use broader definitions of “sale,” “sharing,” or targeted advertising. Where those laws apply, you may use the privacy-choice tools provided on our Site, send a legally recognized preference signal such as Global Privacy Control, or email service@isaacstratosys.shop.

YOUR CHOICES AND RIGHTS

Depending on your state of residence and applicable legal exceptions, you may be entitled to ask us to:

  • Confirm whether we process your information;

  • Provide access to or a copy of certain information;

  • Correct inaccurate information;

  • Delete qualifying information;

  • Stop certain targeted advertising, sales, or sharing;

  • Limit qualifying uses of sensitive information; or

  • Review an appeal concerning a previous privacy decision.

Send requests to service@isaacstratosys.shop. We may ask for information reasonably necessary to confirm your identity and protect the account involved.

We will not unlawfully discriminate against a customer for exercising an applicable privacy right.

EMAIL PREFERENCES

Promotional emails include an unsubscribe option. Unsubscribing from advertising does not stop essential communications such as order confirmations, delivery notices, security alerts, refunds, and policy notices.

HOW LONG INFORMATION STAYS WITH US

We keep information only as long as reasonably required for fulfillment, customer support, fraud prevention, tax and accounting records, legal compliance, dispute resolution, and enforcement of agreements.

Different records may have different retention periods.

OUR SECURITY APPROACH

We use reasonable safeguards intended to prevent unauthorized access, loss, misuse, or alteration. Internet transmission and electronic storage can never be guaranteed completely secure, so customers should also protect their passwords and devices.

CHILDREN

Our store is designed for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. A parent or guardian may contact us if they believe a child has submitted information.

OTHER WEBSITES

A link from our store to another website does not make us responsible for that website’s content, security, or privacy practices. Review the policies of the website you visit.

WHEN THIS NOTICE CHANGES

Our store, technology, and legal obligations may change. When this notice changes, the revised version will appear on this page with a new effective date.

PRIVACY CONTACT

ISAAC STRATOSYS SOFTWARE LLC

Email: service@isaacstratosys.shop


Website: https://isaacstratosys.shop
Mailing address: 300 S 4th St, Paducah, KY 42003, United States

Hours:Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
Saturday–Sunday: Closed