Contact information

A DIRECT LINE TO OUR STORE

Questions deserve a clear destination. Whether you need help before purchasing or after delivery, contact ISAAC STRATOSYS SOFTWARE LLC using the information below.

CUSTOMER CARE

Email:
service@isaacstratosys.shop

Website:
https://isaacstratosys.shop

Mailing address:
ISAAC STRATOSYS SOFTWARE LLC
300 S 4th St
Paducah, KY 42003
United States

WHEN WE READ MESSAGES

Our customer-care inbox is monitored Monday through Friday, excluding U.S. federal holidays.

Our goal is to reply within 2 business days. Holiday periods, order surges, or requests requiring investigation may take longer.

HELP US FIND YOUR ORDER

For order-related assistance, include:

  • Your order number;

  • The email address used during checkout;

  • A short description of the question; and

  • Photographs when reporting damage, a defect, or an incorrect product.

WHAT NOT TO EMAIL

Never send your complete payment-card number, account password, Social Security number, or other highly sensitive identification information by email.

A legitimate customer-service reply from us will not ask you to reveal a password or send a full card number.

RETURN ADDRESS NOTICE

Our mailing address is not automatically the correct destination for product returns.

Before mailing a return, contact service@isaacstratosys.shop and wait for written authorization and the designated return instructions. Unauthorized packages may not be accepted.